WHY ARE PRO EDGE RENTALS THE BEST PROPERTY MANAGERS FOR YOU?
BECAUSE WE WANT THE EXACT SAME THINGS!
We understand the reasons why you have purchased your investment property. we are active property investors ourselves and our property managers have all owned investment properties. This makes your choice simple.
We don’t just want to deliver good service, good is simply not good enough! We aim to deliver great service, the very best in fact, offering value you can see and expect.
Because we believe we are the best property managers and have a deep understanding of property management, we give you the following 10 promises:
PROMISE 1: THE VERY BEST RENTAL RETURN
One of the most important reasons for buying an investment property is to get the very best rental return you possible can from your investment property. We pride ourselves on knowing the property market, being able to offer a market appraisal and a rental analysis based on current conditions ensures that you are always protected – our goal to achieve the very best rent in the shortest amount of time.
We use and adopt a KPI based leasing process to ensure the lowest vacancy rates for your investment property, structured and systematised to commence at strategic periods during the tenancy. We will never allow the tenants to control the return on your investment property by inaction or poor management practices.
PROMISE 2: RENT PAID TO YOU
It should go without saying, but we like to actually say it. WE WILL PAY YOU YOUR RENT. We will pay rent twice monthly, like most agents we offer end or month rental payments and also a mid month rental payment. Receiving rent twice a month means more money, more frequently in your pocket, great for interest savings and mortgage repayments.
PROMISE 3: COMMUNICATION
The single most important concern that everyone has. Great property managers are pro active communicators, thoughtful and alert to whats going occurring on a day to day basis.
You will have access to your property managers direct email address, with our property managers adhering to a communication KPI we set to ensure that you receive a response the same day! Urgent? No problem, we value contact and you will have access to the directors personal mobile numbers in addition for direct results.
Our communication includes, touch points at each and every point of the management, the leasing and the inspection process and allows you the choices you desire. We will discuss whats needed when its needed but are also adaptable to work within your parameters to ensure you receive the experience you want from us.
PROMISE 4: ONE POINT OF CONTACT
One person, familiar with your property, knowing it inside out, from start to finish presents you with a personal level of service usually not seen in the world of property management. A level of personal attention and communication that is envied in the industry and respected by all our landlords.
PROMISE 5: PROPERTY MANAGEMENT TRANSPARENCY
Online access, its a powerful medium and we present to you the ability to access your property management records online, 24/7. You will have access to your statements, inspection reports, invoices, and the details of your property and its tenure. Information at your fingertips!
PROMISE 6: SMART AND INTELLIGENT MARKETING
Knowing how to market a property for rent is essential, ask us how we reduce the vacancy times with our advertising process, professional copy written adverts, high quality presentation and clever and adaptable open homes (twilight, weekends, on demand).
PROMISE 7: YOU STILL HAVE THE SAY
We will always allow you to have the final decision on your tenants, we screen them which includes mandatory rental and employment reference checks, income calculation screening (employee, self employed, etc) to ensure that you have the very best tenants we can find. We will present this to you for your final decision and then manage the tenants during the course of the tenancy to maximise the value for you.
PROMISE 8: MINIMISE RENTAL ARREARS
One of the two key aspects of your investment property – making sire that the tenants pay the rent. Sometimes despite the best references and check, things happen, we have a system in place should your tenants fall into arrears, we monitor this daily and take arrears seriously with a policy that includes out property managers having a KPI to zero arrears.
We run daily tenancy reports and use multiple methods to follow up and correct any rental arrears. We will naturally discuss this with you as necessary as well, so you are informed.
PROMISE 9: DETAILED ENTRY, EXIT AND ROUTINE INSPECTION REPORTS
Regular inspections are the cornerstone of ensuring that your property is maintained in good health, ensuring that the tenanst are looking after your asset. Detailed entry inspection reports, supported by hundreds of photographs, are one of the most important parts of property management and should not be overlooked. The entry condition report is the base in which we build a great tenancy. Regular routine inspection keep track along the way until the tenants exit your property and return it to us in the condition we expect. We conduct a thorough entry and exit inspection report with routine inspections carried out every 17 weeks. We will also provide advise on suggested improvements, preventative maintenance and repairs.
PROMISE 10: OUR GUARANTEE TO YOU
Whats life without a guarantee, we are so confident that you will be happy with our service that we will deliver the following guarantee, If you are unhappy with our service and not completely satisfied that we have delivered what we promise then we’ll manage your property for 3 months for free.